Excellent It was my first time visiting H&CO & my hair was in horrific condition. Sammy did me a full head of highlights & gave me a good cut & my hair now feels & looks incredible. Sammy spoke me through everything, made me feel so welcome, showed me & told me about the products & kept offering me a drink & magazines. I felt so comfortable & at ease with her which was lovely as I was a bit nervous. I will definitely be coming back to H&CO & asking for Sammy. I swear she has magic hands!!